Frequently Asked Questions (FAQ)

What are the shipping options available and how much do they cost?

We use Royal Mail 48 as our primary shipping method for UK.

Shipping charges for your order will be calculated and displayed at checkout. The cost of shipping is based on the weight and dimensions of the items purchased, as well as the destination of the shipment.

How long will it take for my order to arrive?

This service aims to deliver your parcel within 2-3 business days after dispatch in UK (in UE it might takes up to 5 business days)

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking number. You can use this tracking number to monitor the status of your delivery on the delivery company’s website.

How can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible or use the cancellation option in your account before the order is dispatched. Once your order has been dispatched, it can no longer be modified or canceled and will need to be processed as a return. 

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us as soon as possible. We are committed to resolving the issue promptly and will work with you to ensure a satisfactory solution. Thank you for your understanding and cooperation!

Do you offer international shipping?

Yes, we do offer international shipping, but only to countries within the European Union (EU). If you have any questions about shipping to your specific location, please feel free to contact us.

If you haven’t found the answer you’re looking for, please feel free to use our contact form to get in touch with us. We’re here to help!